Info and Policies

Shipping & Shipping Times
Most orders will ship within one week of payment received. We ship via both USPS and UPS, which takes 2 to 7 business days within the continental US. UPS packages must be sent to a street address (no P.O. boxes). To make shipping costs reasonable for our customers in Alaska and Hawaii, we ship to them via USPS Priority Mail. If you need your package shipped to a PO/APO box, please contact us.

Return Policy
All sales are final. Please contact us immediately if you should find anything out of the ordinary with your order. If the item you ordered is not defective upon receipt, we cannot accept returns.

If you have questions about our return policy, please don’t hesitate to email us at hipnest@hipnest.com

Can I order a custom item?

Yes, our Ice Cube Magnets are customizable!

You can personalize sets of magnets with your own art or logo, or we can create images for you.

These customized magnets are great for:

  • Corporate gifts, promotions, marketing and employee appreciation
  • Wedding party, hostess, and other personalized thank you gifts
  • Door and raffle prizes, gift baskets, and swag for public and private events

Check out the Custom page and send us your ideas today!

Privacy Policy
Each and every transaction with HipNest is taken very seriously, with precautions in place to protect the privacy and security of your personal information. All orders placed with us are kept on a secure server encrypting all data. You can rest assured the most up-to-date security measures are used to keep your personal information safe, and will never be shared with anyone.

In addition when you send us an inquiry email or join our email list, we will never sell nor share your email address with another party.

Please feel free to give us a call if you have any concerns, questions about products or shipping, or would rather make a purchase with us over the phone.

503.232.4541
Monday thru Friday, 9am to 5pm, PST
Contact Us